Connecting Your Custom Domain

Connecting Your Custom Domain

Connecting your branded domain is the first step to achieving a professional and unified presence. This ensures your websites, funnels, and all client-facing tools reflect your business, allowing you to never miss a beat in client perception.

Quick Start: Why This Matters

A connected domain is essential for three core functions:

• Hosting: Your websites, landing pages, blogs, and client portals will use your address (yourbrand.com).

• Email Deliverability: It authenticates your email sender, ensuring your communications land in the inbox.

• Branding: It replaces all generic system URLs with your custom name, creating a truly seamless client experience.

Step-by-Step Domain Connection Process

There are two primary methods for directing your domain to PulseHub's servers.

Method 1. Automatic Connection

If your domain host is one of the major providers, PulseHub can often handle the technical DNS updates for you.

Step Action

1. Initiate Connection

In your PulseHub account, navigate to Sites > Settings > Domains. Choose "Connect a Domain." You will need to select the type of product (Funnel, Website, Email) you intend to connect.

2. Enter Domain

Enter your domain (e.g., yourbrand.co.uk) or subdomain (e.g., go.yourbrand.co.uk). If adding www, the system will often prompt you to add the main domain at the same time.

3. Authorise

If your provider is supported (e.g., GoDaddy, Cloudflare, Google Domains), click the "Authorise" button. You will be redirected to your domain host to log in and approve the changes. This grants PulseHub temporary permission to update the necessary records.

4. Confirm

Once authorised, close the window and return to PulseHub. The connection should be verified automatically. This is the fastest, cleanest method.

2. Manual Connection (For All Other Providers)

If your domain host is not supported by the automatic connection, you will need to manually add the required DNS records in your host's admin panel.

Method 2. Initiate Manual Setup

In your PulseHub account, navigate to Sites > Settings > Domains and select "Manually Add Records" after entering your domain name. PulseHub will display the exact A records, CNAME records, and TXT records you need.

2. Access DNS Log into your domain host's website (e.g., Namecheap, Bluehost). Find the DNS Settings or Advanced DNS area. This is typically separate from your main hosting panel.

3. Add Records

Create a new record for each entry provided by PulseHub, ensuring the Record Type (A, CNAME, TXT) and the Value are copied exactly as shown. Crucial: A single typo will prevent the connection from resolving.

4. Save & Wait Save all changes within your domain host.

Important: DNS changes require time to update globally (propagation). This can take up to 24 hours, though it often resolves within minutes.

Understanding The Products Your Domain Supports

Once connected, your domain works across multiple PulseHub features:

Web Assets (Funnels, Sites, Blog): Your domain hosts all customer-facing pages.

Email: Your domain validates your email sender (SPF/DKIM), dramatically improving deliverability (see Guide 1.2).

Client Portal: Provides a branded dashboard for your clients to access their membership areas and reports.

White-Labelling: Replaces generic system links with your custom domain, maintaining that premium, unified aesthetic across all client tools.

💡 Troubleshooting:

If your domain status remains "Pending" after 24 hours, there is likely a conflict in your DNS settings.

Conflict Type & What It Means

Multiple A Records

Your domain is already pointed at another website or service, confusing the system.

Action: Log into your domain host's DNS settings and delete any conflicting A records that point to old hosting or sites.

AAAA Record Conflict

This is a clash with an older type of IP address record (IPv6) that PulseHub doesn't use.

Action: Simply delete the AAAA record from your domain host's DNS settings.

CAA Record Conflict

This record tells the web which authority can issue your SSL security certificate. If the list is too restrictive, PulseHub cannot secure your site.

Action (Recommended): Delete the CAA record entirely. The system will then automatically provision the required SSL.

Domain Connected Elsewhere

The domain is already linked to another PulseHub account (either yours or an old service provider's). Action: Contact PulseHub support with the domain name. We will need to manually release the domain from the old account.

DNS Records Do Not Match

A typo or an outdated record exists in your manual setup.

Action: Use an external tool (like DNS Checker) to confirm the records have propagated. If they have, re-check the values line-by-line against the PulseHub instructions for typos.